Privacy Policy

Last updated: January 26, 2026

This Privacy Policy describes how Sheleys (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal and business information when you visit, use our services, or communicate with us regarding our manufacturing services at https://sheleys.com (the “Site”) (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a business client, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Information

To provide the Services, we collect personal and business information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us (e.g., browsing the catalog vs. submitting an OEM inquiry).

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Information We Collect

The types of information we obtain about you depends on how you interact with our Site and use our Services.

Information We Collect Directly from You Information that you directly submit to us through our Services may include:

  • Contact details: Including your name, job title, business email address, phone number, and physical business address.

  • Business Information: Company name, business type (e.g., Brand Owner, Distributor), website URL, and tax identification numbers.

  • Transaction Information: Information regarding your inquiries, quotes, invoices, and offline contracts (e.g., billing address, banking details for wire transfers). Note: We do not collect credit card numbers directly through the website for instant checkout.

  • Project Information: Details regarding your OEM/ODM requirements, product specifications, and target quantities provided via inquiry forms.

  • Customer support information: Information you choose to include in communications with us, for example, when sending a message through the contact forms or WhatsApp integration.

Information We Collect about Your Usage We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services (Web hosting and analytics providers).

  • Our payment partners (Banks and financial institutions facilitating B2B transfers).

  • When you visit our Site, open or click on emails we send you, or interact with our Services, we, or third parties we work with, may automatically collect certain information using online tracking technologies.

How We Use Your Information

  • Providing Products and Services: We use your information to provide you with the Services in order to perform our business contract with you, including to process your detailed inquiries, issue quotations (PI), manage manufacturing orders, arrange for logistics/shipping, and facilitate quality control communications.

  • Marketing and Advertising: We may use your information for marketing and promotional purposes, such as to send industry trends, new formula launches, and promotional communications by email. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in promoting our manufacturing services, according to Art. 6 (1) (f) GDPR.

  • Security and Fraud Prevention: We use your information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.

  • Communicating with You: We use your information to provide you with customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your language preferences), to run analytics and better understand user interaction with the Services. We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

  • With Service Providers: Vendors or other third parties who perform services on our behalf (e.g., IT management, data analytics, global logistics partners for shipping your goods).

  • With Business Partners: For the purpose of executing complex manufacturing projects (e.g., specialized raw material sourcing), subject to strict confidentiality.

  • Legal Compliance: In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend the Services.

Protection of Business Secrets (NDA): We understand that as a B2B client, you may share sensitive business information (such as proprietary formulas or marketing plans). Sheleys is committed to protecting your Intellectual Property. Information designated as confidential will only be disclosed internally on a need-to-know basis for manufacturing purposes, or as governed by a separate Non-Disclosure Agreement (NDA) if executed.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties (e.g., Industry Certifiers, Logistics tracking). If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We are not responsible for the privacy or security of such sites.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable. However, we implement standard industry practices to protect your business data. How long we retain your information depends on different factors, such as whether we need the information to maintain your business account, to provide the Services, comply with legal obligations (e.g., tax laws require retaining invoice data for a set period), resolve disputes, or enforce other applicable contracts.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information:

  • Right to Access / Know: You may have a right to request access to personal information that we hold about you.

  • Right to Delete: You may have a right to request that we delete personal information we maintain about you.

  • Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.

  • Right to Opt out: You may have a right to direct us not to share your personal information for targeted advertising.

  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

You may exercise any of these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights.

International Users

Please note that Sheleys is headquartered in China. We may transfer, store, and process your personal information outside the country you live in. Your personal information is also processed by staff and third-party service providers and partners in these countries. We rely on recognized transfer mechanisms to ensure data protection.

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise one of the rights available to you, please contact us at:

Sheleys Compliance Department 📧 Email: info@sheleys.com